SSS earns 6 Gold and 5 Silver ARTA Awards for efficient and transparent services

by Info @Brand Zone | Nov. 11, 2024

The Social Security System (SSS), particularly 11 of its branch offices, recently received multiple recognitions from the Anti-Red Tape Authority (ARTA) for outstanding commitment to provide efficient, transparent, and accessible services as well as deliver responsible governance.

Among the 860 government agencies evaluated for the 2023 Report Card Survey (RCS) 2.0 Batch 1 Cycle, SSS branches in Congressional, Pasay-CCP Complex, Sta. Cruz, Naga, Cebu-NRA, and Kalibo were given the prestigious ARTA RCS Gold Awards for achieving excellent ratings in a ceremony held on October 30, 2024, at Hotel Conrad Manila.

Meanwhile, presented with the ARTA RCS Silver Plaques of Recognition for obtaining very satisfactory ratings were the pension fund’s branches in Diliman, Navotas, Manila, Bacoor, and Tabaco.

SSS Officer-in-Charge and Executive Vice President for Branch Operations Sector Atty. Voltaire P. Agas expressed the institution’s deep gratitude for having received six gold and five silver awards from ARTA.

“We thank ARTA, led by Director General and Secretary Ernesto V. Perez, for acknowledging our efforts to promote ease of doing business and efficient service delivery. This recognition is a testament to our dedication to optimizing our processes and ensuring that we provide better services to all SSS stakeholders,” Agas said.

“These awards will certainly push us to always go above and beyond, and to work toward excellence. In addition, we plan to work on long-term solutions such as continuously digitizing our services to make it easier for our members to transact with us,” he added.

The RCS 2.0 is an important tool for evaluating the effectiveness of the Citizen's Charter in streamlining regulatory processes and improving government service delivery in accordance with Republic Act No. 11032, also known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

In 2023, the SSS garnered a satisfaction rating of 92.2% in ARTA’s Harmonized Client Satisfaction Measurement (HCSM) Survey, well above the passing rate of 80%. The HCSM Survey was conducted among members and employers who transacted with SSS either online or in-person at their branches in 2023.

SSS: Invitation to apply for eligibility and submit comparative proposal

by Info @Brand Zone | Oct. 1, 2024

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The Social Security System (SSS) today announced that its three service offices in Basilan, Jolo, and Tawi-Tawi can now better serve members by equipping it with a more efficient and faster satellite internet connectivity, particularly Starlink.

SSS President and Chief Executive Officer Rolando Ledesma Macasaet sealed a partnership with iOne Resources, Inc., Starlink’s local distributor, to provide high-speed internet connectivity to SSS service offices in remote areas.

Macasaet said that SSS initially procured Starlink satellite internet services initially to be implemented in 10 sites with iOne Resources, Inc. during a ceremonial turnover held at CityMall Tetuan in Zamboanga City.

“We purchased a three-year subscription for 10 sites to provide internet access to our services offices in areas with no available internet service providers or those with internet connectivity challenges,” Macasaet said.

Macasaet explained that three of the 10 identified sites have been deployed with the Starlink, namely: Basilan, Jolo, and Tawi-Tawi because internet connectivity is difficult in the islands.

He added that seven other sites will be installed with Starlink across the country in the upcoming days.

“Satellite internet technology is ideal for remote locations with a clear line of sight. It can deliver high internet speed from 100 to 200 Mbps with low latency of 25 to 60, ensuring swift data transfers in branch operations,” Macasaet added.

Moreover, Macasaet said that SSS plans to partner with other internet service providers in the country to help its branch and services offices overcome the challenges of internet connectivity, saying, “Internet access has become a necessity since most of SSS services are already available online.”

“With this project, SSS is looking forward to improving its IT infrastructure to boost its system’s uptime and provide more reliable online services to our members, employers, and pensioners,” Macasaet concluded.  

Elon Musk’s Starlink introduced satellite internet technology in the Philippines last year and was first rolled out in Metro Manila.

SSS branch offices in Sulu Archipelago get Starlink satellite internet services

by Info @Brand Zone | August 16, 2024

The Social Security System (SSS) today announced that its three service offices in Basilan, Jolo, and Tawi-Tawi can now better serve members by equipping it with a more efficient and faster satellite internet connectivity, particularly Starlink.

SSS President and Chief Executive Officer Rolando Ledesma Macasaet sealed a partnership with iOne Resources, Inc., Starlink’s local distributor, to provide high-speed internet connectivity to SSS service offices in remote areas.

Macasaet said that SSS initially procured Starlink satellite internet services initially to be implemented in 10 sites with iOne Resources, Inc. during a ceremonial turnover held at CityMall Tetuan in Zamboanga City.

“We purchased a three-year subscription for 10 sites to provide internet access to our services offices in areas with no available internet service providers or those with internet connectivity challenges,” Macasaet said.

Macasaet explained that three of the 10 identified sites have been deployed with the Starlink, namely: Basilan, Jolo, and Tawi-Tawi because internet connectivity is difficult in the islands.

He added that seven other sites will be installed with Starlink across the country in the upcoming days.

“Satellite internet technology is ideal for remote locations with a clear line of sight. It can deliver high internet speed from 100 to 200 Mbps with low latency of 25 to 60, ensuring swift data transfers in branch operations,” Macasaet added.

Moreover, Macasaet said that SSS plans to partner with other internet service providers in the country to help its branch and services offices overcome the challenges of internet connectivity, saying, “Internet access has become a necessity since most of SSS services are already available online.”

“With this project, SSS is looking forward to improving its IT infrastructure to boost its system’s uptime and provide more reliable online services to our members, employers, and pensioners,” Macasaet concluded.  

Elon Musk’s Starlink introduced satellite internet technology in the Philippines last year and was first rolled out in Metro Manila.